Returns & Refunds.
Your comfort matters. That's why every MASSOBAND™ purchase is backed by our 90-Day Risk-Free Trial. Discover how our returns, refunds, and satisfaction guarantee work.
Try MASSOBAND™ in the comfort of your own home for 90 days from delivery. If you're not satisfied, contact us within your trial period to request a return and refund. We're committed to making your experience straightforward and stress-free.
Our 90-Day Risk-Free Trial
We understand that finding the right addition to your jaw comfort routine is a personal decision.
That's why MASSOBAND™ comes with a 90-Day Risk-Free Trial, giving you the opportunity to experience the device before deciding whether it's right for you.
Trial period: 90 calendar days from the date your order is delivered.
Can I use the product? Yes. You can open and try MASSOBAND™ during your trial period.
Not satisfied? Contact us within 90 days of delivery to request a return.
Refund: Eligible returns receive a refund of the full product purchase price paid, including any product discount applied at checkout.
Your 90-day trial is an additional benefit provided by MASSOBAND™ and does not replace any rights available under applicable consumer law.
When does my 90-day trial begin?
Your trial begins on the date your MASSOBAND™ is successfully delivered, not on the date you place your order.
This means shipping and order processing times do not reduce your opportunity to try the device.
To request a return under our 90-Day Risk-Free Trial, you must contact our customer support team no later than 90 calendar days after delivery.
We will provide instructions explaining how to complete your return.
Can I return MASSOBAND after using it?
Yes. Our 90-day trial is designed to give you the opportunity to properly try MASSOBAND™.
You may open the packaging and use the device as intended during the trial period.
We ask that the product is used responsibly and in accordance with the supplied instructions.
When returning your device, please include all original components and accessories where reasonably possible.
Normal use during the trial does not disqualify an otherwise eligible return.
What if MASSOBAND isn't right for me?
Everyone's jaw comfort routine is different, and we understand that a product may not suit every individual's preferences or needs.
If MASSOBAND™ isn't the right fit for you, contact us within your 90-day trial period.
You do not need to demonstrate a medical reason or prove that the product was ineffective to request a return under our satisfaction guarantee.
Our team will explain the return process and help you complete your request.
How to request a return
To begin a return, please contact our customer support team within your 90-day trial period.
Please include the following information in your message:
- Your full name
- Your order number
- Your order email address
- A brief description of your request
Customer support:
Once your request has been reviewed, we will provide the correct return address and any necessary instructions.
Please do not send a product back before receiving the appropriate return details.
Return eligibility
To qualify for a return under our voluntary 90-Day Risk-Free Trial, the following conditions apply:
- Your return request must be made within 90 calendar days of delivery.
- The product must have been purchased directly from MASSOBAND™.
- The device must not have been intentionally damaged, materially altered, or misused.
- The product must be returned following the instructions provided by our support team.
- Original accessories and components should be included wherever possible.
Normal wear associated with trying the device as intended is accepted under the trial.
These voluntary trial conditions do not limit your legal rights concerning faulty, damaged, or incorrectly supplied products.
Return shipping costs
For returns requested under our voluntary 90-Day Risk-Free Trial, customers are responsible for return shipping costs unless we confirm otherwise.
We recommend using a tracked shipping service and retaining proof of postage until your return has been completed.
If your MASSOBAND™ arrives faulty, damaged, incorrect, or not as described, please contact us before arranging a return.
Where required by applicable consumer law, we will cover reasonable return costs for faulty or non-conforming goods.
How refunds work
Once your eligible return has been received and reviewed, we will process your refund.
Refund amount: The full amount paid for the returned MASSOBAND™ product.
Refund method: Refunds are normally issued to the original payment method.
Shipping charges: Original shipping charges are not included in our voluntary 90-day trial refund unless required by law or otherwise agreed by us.
Once issued, the time taken for your refund to appear depends on your bank, card issuer, or payment provider.
We will not charge a restocking fee for an eligible return under our 90-Day Risk-Free Trial.
Any legally required refunds will be handled in accordance with the applicable rules, including relevant deadlines and delivery charge reimbursements.
Hygiene and personal-use products
MASSOBAND™ is a personal-use comfort device designed to be worn around the face and jaw.
Because we offer a voluntary 90-Day Risk-Free Trial, opening the packaging and using the device normally does not automatically prevent a return under our trial policy.
Returned devices are assessed according to our quality and hygiene procedures.
The trial does not apply to products that have been deliberately damaged, materially modified, or misused.
Applicable statutory cancellation and consumer protection rights remain unaffected.
Faulty or defective products
If your MASSOBAND™ develops a fault or does not function as it should, please contact us.
We may request photographs, a short video, or a description of the issue to assist with troubleshooting and assessment.
Depending on the circumstances and applicable consumer law, you may be entitled to a repair, replacement, or refund.
Your legal rights relating to defective goods are independent of our voluntary 90-day trial and may continue after that period has ended.
Damaged on arrival
If your MASSOBAND™ arrives damaged, please notify us as soon as reasonably possible.
Where possible, please include photographs showing the product, packaging, and shipping label.
Our customer support team will review the issue and explain the available resolution.
This may include a replacement or refund where appropriate.
Incorrect items
If you receive an incorrect product or your order is missing an included component, please contact us.
We will review your order and help arrange an appropriate resolution, including supplying the correct item or issuing a refund where appropriate.
Order cancellations
If you wish to cancel your order before it has shipped, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests.
Once an order has entered shipping or has been dispatched, cancellation may not be possible before delivery.
You may still have rights to cancel or return your order under this policy and applicable law.
United States returns
Our 90-Day Risk-Free Trial is available to eligible customers throughout the United States.
The 90-day period begins on the delivery date, and customers may request a return during that period.
Refunds and returns are administered in accordance with this policy and applicable federal and state consumer protection laws.
Canada returns
Canadian customers are also eligible for our voluntary 90-Day Risk-Free Trial.
Please contact our support team within 90 days of delivery to request a return.
Your rights under applicable Canadian federal and provincial consumer laws remain unaffected.
United Kingdom returns
Customers in the United Kingdom are also covered by our voluntary 90-Day Risk-Free Trial.
UK consumers normally have a statutory cancellation period of 14 days following receipt of online purchases, subject to applicable exceptions.
Certain hygiene-sealed goods may be excluded from statutory change-of-mind cancellation rights once unsealed after delivery.
However, our voluntary 90-day trial separately permits the normal opening and use of MASSOBAND™ in accordance with this policy.
Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable UK law.
Exchanges
We do not guarantee direct exchanges for change-of-mind requests.
If you would prefer a different product or need assistance with a defective device, please contact us.
Our customer support team will explain the available options, including any repair, replacement, or refund rights that apply.
Return addresses
Please do not send returned products to an address without first contacting our support team.
Once your return request has been reviewed, we will provide the correct return address and instructions.
Following the provided instructions helps us identify your order and process the return efficiently.
Questions about your 90-day trial?
We want you to feel confident trying MASSOBAND™.
Whether you have a question about your trial period, return eligibility, refund, or order, our customer support team is here to help.
Email:
You may also visit our Contact Us page.
Please include your order number whenever contacting us about a purchase.
Our 90-Day Risk-Free Trial provides an additional voluntary return benefit. Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or reduce any rights or remedies available under applicable consumer protection laws.